Because our products include engines, mechanical assemblies, electrical components, and other vehicle-specific parts, some products may have additional return requirements.

A return may be restricted where a product has been:

• Installed incorrectly
• Modified or altered
• Dismantled without authorization
• Damaged through misuse
• Damaged through improper storage
• Used outside its intended application
• Damaged through an unrelated vehicle fault
• Missing components supplied with the original product

These conditions do not override any statutory rights that apply to defective or unsafe goods.

10. RETURN REQUEST PROCESS

How to Request a Return

Contact Us Before Sending an Automotive Product Back

To begin a return request, contact RANGERS MOTOR SPARES using one of our official email addresses.

Please include:

Customer Information

• Full name
• Telephone number
• Email address

Order Information

• Order or invoice number
• Purchase date
• Product name
• Part number, where applicable

Return Information

• Reason for the return
• Description of the problem
• Photographs or videos where useful
• Vehicle information where relevant
• Installation information for installed components

Our team will review the information and advise you of the next step.

Please do not send a product back without first contacting us and receiving return instructions.

11. PRODUCT INSPECTION

Returns May Need to Be Examined

Technical Assessment Helps Us Establish the Cause of a Reported Problem

Automotive products can fail for different reasons, including manufacturing defects, installation problems, incorrect application, vehicle-related faults, overheating, electrical issues, contamination, misuse, or normal wear.

Where appropriate, we may inspect or arrange an assessment of the returned product before determining the applicable remedy.

The South African Automotive Industry Code specifically recognizes the need for a supplier to receive sufficient information concerning a claimed return and to have a reasonable opportunity to examine the goods.

12. RETURN SHIPPING

Safe Transportation of Returned Products

Customers Should Follow Our Return Instructions Carefully

Once a return has been authorized, we will provide instructions regarding the appropriate return method.

Customers must take reasonable care when packaging returned automotive products. Engines, gearboxes, and other heavy components may require suitable packaging, pallets, crates, or specialized transport.

Where applicable law requires the supplier to bear return transportation costs for qualifying defective goods, those requirements will apply. For other types of returns, shipping costs may depend on the reason for the return and the agreed return arrangement.

13. REFUNDS

How Refunds Are Handled

Approved Refunds Are Processed After the Applicable Return or Assessment Requirements Have Been Completed

Where a refund is approved, the amount and method of the refund will depend on the circumstances of the transaction and the applicable legal or contractual requirements.

Refunds may be subject to:

• Verification of the order
• Product inspection where required
• Confirmation of the return condition
• Confirmation of the payment transaction
• Applicable statutory requirements

Where a statutory right requires a refund, the refund will be handled in accordance with the applicable law.

14. REPLACEMENTS & EXCHANGES

Finding the Right Solution

Replacement May Be Available Where the Product Is Eligible and a Suitable Replacement Exists

Where an eligible product is defective, incorrectly supplied, or otherwise qualifies for replacement, we may arrange a replacement where appropriate and subject to availability.

If the exact replacement is unavailable, another legally appropriate remedy may apply.

For automotive parts, replacement suitability will be assessed against the vehicle and product requirements to help avoid repeating the original problem.

15. SHIPPING DAMAGE

Products Damaged During Transportation

Report Delivery Damage Promptly So the Matter Can Be Investigated

If your order arrives visibly damaged, take clear photographs of:

• The outer packaging
• Shipping labels
• Any visible damage
• The product
• Internal packaging

Keep the original packaging and contact us as soon as possible.

We may need to communicate with the relevant courier, freight provider, or transport company to investigate the shipment.

16. INTERNATIONAL RETURNS

Returns From Customers Outside South Africa

International Returns May Require Additional Shipping, Customs and Documentation Arrangements

Customers outside South Africa should contact us before returning an item.

International returns can involve additional considerations, including:

• Return freight costs
• Customs documentation
• Import and export requirements
• Duties or taxes
• Carrier requirements
• Product classification
• Destination-country regulations

We will provide available instructions based on the individual order and circumstances.

Customers should not arrange an international return independently without first contacting our team.

17. WARRANTY CLAIMS

Returns and Warranty Are Not Always the Same

Product Warranty Terms May Provide Additional Protection

Certain engines, spare parts, or automotive products may be supplied with an express warranty or guarantee.

Where a product-specific warranty applies, customers should refer to the warranty documentation supplied with the product.

A warranty does not replace statutory consumer rights. Where South African consumer law applies, statutory protections remain applicable to the extent required by law.

18. CUSTOMER RESPONSIBILITIES

Helping Us Resolve Returns Efficiently

Accurate Information and Proper Product Handling Make the Process Easier

Customers can help us process return requests efficiently by:

• Confirming compatibility before installation
• Keeping invoices and proof of purchase
• Following installation instructions
• Using qualified technicians where appropriate
• Keeping original packaging where practical
• Reporting problems promptly
• Providing accurate vehicle information
• Keeping photographs and supporting documentation
• Following return instructions provided by our team

These steps help us identify the correct solution as quickly as possible.

19. OUR APPROACH TO CUSTOMER SATISFACTION

We Aim to Resolve Problems Fairly

Good Customer Service Continues After the Sale

At RANGERS MOTOR SPARES & ENGINE RECONDITIONERS, we understand that an automotive problem can interrupt transportation, work, or business operations.

When a genuine product concern arises, our objective is to communicate clearly, investigate the issue properly, and provide an appropriate resolution based on the circumstances, our product terms, and applicable consumer law.

Our customers deserve straightforward communication and fair treatment.

20. POLICY AND LEGAL RIGHTS

Your Statutory Consumer Rights Remain Important

This Policy Does Not Remove Rights Provided by Applicable Law

This Refund & Returns Policy is intended to explain our normal procedures and should be read together with any applicable quotation, invoice, product warranty, sales terms, and relevant South African legislation.

The Consumer Protection Act provides consumer rights concerning the quality, safety, suitability, and return of qualifying goods. In particular, section 56 establishes an implied warranty of quality and provides remedies for qualifying defective goods.

Where a provision of this policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will take precedence.